ARTICLE 1 – Scope of application

1.1 Application of the T&Cs

These General Conditions of Sale apply when you place an order with the seller SAS DEEP on its website www.deep.coffee

The customer acknowledges having read, at the time of ordering, the general conditions of sale by checking the box “Validate the general conditions of sale”

1.2 The T&Cs take precedence over any other document.

These General Conditions of Sale are accessible to you at any time on this website and prevail over any other version or any other contradictory document.

The fact that one of the Parties does not assert against the other party a breach of any of the obligations referred to in these General Terms and Conditions cannot be interpreted for the future as a waiver of the obligation in question.

1.3 Free modification of the T&Cs

Depending on the enrichment of our offers and legislative reforms, these T&Cs may be modified. In this case, these modifications become applicable as soon as they are posted online and cannot apply to transactions concluded previously.

1.4 Geographic area

For the products offered on the site www.deep.coffee , the delivery address must be located in the geographic area available on the site www.deep.coffee

ARTICLE 2 – Orders

2.1 How to order?

The buyer, who wishes to purchase a product or service, must:

• Select the product(s) he wishes to purchase and configure them correctly.
• Fill out the identification form on which he will indicate all the requested contact details or give his customer ID if he has one.
• Validate your order after checking it.
• Make payment under the conditions provided.
• Confirm your order and payment.

Confirmation of the order entails acceptance of these conditions of sale, recognition of having full knowledge of them and the waiver of relying on one's own conditions of purchase or other conditions.

All data provided and the recorded confirmation will constitute proof of the transaction.

Confirmation will be deemed to be a signature and acceptance of the operations carried out.

2.2 Verification of recorded information

The information that the buyer records when placing an order is binding on him: in the event of an error in entering the email address concerned, or in the event of an error in the wording of his contact details, SAS DEEP cannot be held responsible for the non-receipt of the order confirmation email and/or any delivery difficulties resulting therefrom.

2.3 Confirmation of order and invoicing

SAS DEEP will communicate by email the confirmation of the registered order.

The data recorded by SAS DEEP constitutes proof of the nature, content and date of the order.

SAS DEEP confirms acceptance of the order to the customer at the email address provided by the customer. The sale will only be concluded once the order has been confirmed.

2.4 Issuing an invoice

An invoice detailing the contents, price of the order and taxes will be sent by email to the customer at the same time as their order confirmation.

Customers who create an account on the site www.deep.coffee can access this invoice via its customer account.

2.5 Legitimate refusal of sale

SAS DEEP reserves the right to cancel any order from a customer who has not paid their subscription, or with whom there is a dispute relating to the payment of a previous order that has not been resolved.

ARTICLE 3 – Rates

3.1 Rates applicable at the time of purchase

Prices are expressed in Euros, including VAT.

SAS DEEP reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer.

Unless otherwise stated, prices shown do not include shipping and delivery charges. These charges are calculated based on the weight of the package, the carrier and the geographic location selected by the buyer.

Only the rate in effect at the time of purchase is applicable. In other words, if the buyer subsequently notices an exceptional promotion on a product, he will not be able to benefit from it.

ARTICLE 4 – Payment conditions

4.1 Payment methods

All orders are payable in euros.

Payment for purchases is made by bank card or via Paypal. The customer who is a DEEP customer via the GoCardless platform can select the SEPA direct debit mandate.

The customer guarantees to SAS DEEP that he is fully authorized to use the payment card for the payment of his order and that his means of payment legally give access to sufficient funds to cover all costs resulting from his order on the site. www.deep.coffee .

Payment by credit card is debited immediately upon ordering. Payments made by the Buyer will only be considered final after full payment and the products may only be shipped after actual collection of the amounts due by the Seller.

4.2 Payment upon order

All items and products purchased on the website www.deep.coffee must be paid in full and in one payment at the time of ordering.

ARTICLE 5 – Delivery

5.1 Delivery time

Deliveries are made to the address indicated in the order form which can only be in a geographical area available on the site www.deep.coffee .

Indicative delivery times:

France and EU Zone: 4 days to 20 days from the order date

Rest of the world: 7 days to 25 days from the order date

Delivery times are given for information purposes only; if they exceed thirty days from the order date, the sales contract may be terminated and the buyer reimbursed.

5.2 Delivery costs

Unless otherwise stated, prices shown do not include delivery and transportation costs. Delivery costs are calculated based on the weight of the package, the carrier and the geographic location selected by the buyer. The delivery price will be specified to the buyer before confirming his order.

The risks are the responsibility of the purchaser from the moment the products leave the premises of SAS DEEP. In the event of damage during transport, a reasoned protest must be made to the carrier within three days of delivery.

Except in special cases or if one or more products are unavailable, the products ordered will be delivered in one go.

In any case, if the package is returned to the sender because the customer has incorrectly provided their postal address, the second delivery will be at the customer's expense. In this case, if the package is returned to the sender again, it will no longer be returned to the customer and the amount corresponding to this order, including any additional delivery costs, will remain the property of SAS DEEP.

5.3 Verification by the Buyer

Delivery is deemed to have been made upon delivery of the products ordered by the Seller to the Buyer. SAS DEEP asks its customers to check the status of the orders upon receipt.

The risks are the responsibility of the purchaser from the moment the products leave the premises of SAS DEEP. In the event of damage during transport, a reasoned protest must be made to the carrier within three days of delivery.

ARTICLE 6 – Right of withdrawal and return policy

6.1 Right and period of withdrawal

In accordance with the law in force, the private customer who purchases a good from the website www.deep.coffee has a withdrawal period of 14 clear days from receipt of the goods in question.

Any request for withdrawal must be made within the legal deadline provided by sending an email to torref@deep.coffee

6.2 Proof of compliance with the withdrawal period by SAS DEEP

It is up to the customer to prove that he has respected the legal withdrawal period. The customer must keep any trace (sending of email, receipt of deposit at the post office) that can prove compliance with the withdrawal period.

6.3 Return of the product

SAS DEEP may provide a good of equivalent quality and price with the Buyer's agreement and in this case, the return costs will be borne by SAS DEEP. If no agreement is reached between the Customer and SAS DEEP, the return costs will be borne by the customer. The Customer has a period of 14 clear days from the date of withdrawal to return the good to SAS DEEP.

6.4 Deadline and method of reimbursement

SAS DEEP has a legal period of 14 days from the date of the withdrawal request to reimburse the customer. No refund will be made if the customer has not respected the withdrawal deadlines and until the goods have been returned to SAS DEEP.

SAS DEEP will offer a refund in the form of a credit or exchange to the customer. If the customer refuses a refund in the form of a credit or exchange, the refund will be made by bank transfer directly to the customer's account.

6.5 Exception to the exercise of the right of withdrawal for certain orders

As an exception to the legal provisions, the Buyer does not have a withdrawal period after receipt of certain goods for reasons of hygiene and safety. Thus, the products received cannot be returned.

ARTICLE 7 – Responsibility of SAS DEEP

7.1 Legal guarantees

The products supplied by the Seller benefit, in accordance with legal provisions:

• of the legal guarantee of conformity,
• of the legal guarantee against hidden defects arising from a material, design or manufacturing defect affecting the products delivered and making them unfit for use. A hidden defect is a manufacturing defect that only appeared after the sale of the goods.

7.2 Implementation of legal guarantees

In order to assert your rights, you must inform the Seller, in writing, of the existence of defects or lack of conformity within the legal period from their discovery. The Seller will replace defective or non-compliant products.

7.3 Exclusion of the warranty in the event of fault of the Buyer or force majeure Any warranty is excluded in the event of misuse, negligence or lack of maintenance on the part of the Buyer, such as poor storage conditions of the products. The SAS DEEP warranty is limited to the replacement or reimbursement of non-compliant or defective products.

The Seller shall not be considered liable or at fault for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French case law.

7.4 Conformity of products to photographic visuals

Furthermore, visual differences may exist between the product presentation photographs and the products received, due in particular to the technical hazards of the digitalization process. However, these dissimilarities cannot give rise to compensation as long as they are not such as to mislead the consumer as to the nature and characteristics of the products.

7.5 Navigation and security

In order to make the best use of our services, we recommend that you regularly update your search browsers and have an antivirus. We also recommend that you keep your personal information (password, username, credit card number) confidential and not disclose it to any third party. Where applicable, SAS DEEP cannot be held responsible if this information is used due to your own negligence.

7.6 Deactivation of the customer account

If the Customer does not respect his contractual obligations, if he does not honor the payment of his order, or if he commits a serious wrongful act likely to harm SAS DEEP, the latter reserves the right to terminate his account.

In any event, it retains the possibility of taking legal action even after closing the account if said actions entitle it to take action for compensation.

Finally, SAS DEEP reserves the right to refuse any order from a Customer with whom such a dispute exists, even if the latter uses a new account.

ARTICLE 8 – Data Protection and Freedoms

8.1 Personal data declared to the CNIL

SAS DEEP records all transactions made on its site, they allow to constitute proof of all your purchases. In application of law 78-17 of January 6, 1978, it is recalled that the personal data requested from the Buyer are necessary for the processing of his order and the establishment of invoices.

8.2 Communication

The exchanges between the Client and SAS DEEP are carried out mainly electronically, in order to be able to keep a written record, which serves as proof, of our exchanges.

8.3 Verification, Rectification and Modification of personal data

The Buyer has, in accordance with current national and European regulations, a permanent right of access, modification, rectification and opposition with regard to information concerning him/her. To this end, please contact us at torref@deep.coffee.

We would like to point out that the personal information collected is only used by SAS DEEP. It is not sold to third parties and has no other purpose than to carry out our delivery service.

ARTICLE 9 – Intellectual property

The content of the site, in particular the graphic charter, the logo, the photos, the illustrations, the diagrams, the videos, as well as any other element produced by SAS DEEP are the property of the Seller and its partners, and are protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.

Consequently, the Client is prohibited from any reproduction or exploitation of editorial content, photographs, product sheets, videos, and the site. www.deep.coffee without prior written permission from SAS DEEP

ARTICLE 10 – Applicable law – Language

These General Terms and Conditions of Sale are governed by and subject to French law. They are written in French. In the event that they are translated into one or more languages, only the French text shall be authentic in the event of a dispute.

ARTICLE 11 – Customer Service

In order to prevent possible disputes, SAS DEEP has set up a "customer service" that you can contact via the website form or by email at the following address: torref @deep.coffee . Each customer request will be processed as soon as possible and we will try to provide the most appropriate response.

ARTICLE 12 – Confidentiality

In accordance with article 34 of the “Informatique et Libertés” law, the information saved in our database (personal data, shopping lists, etc.) is treated with the utmost confidentiality.

The customer has the right, at any time, to access, rectify or oppose the data collected, which can be corrected by email to torref@deep.coffee or by post to the address of SAS DEEP.

The personal information collected is only used by SAS DEEP, it is not marketed to third parties and has no other purpose than to carry out our delivery service.